Shipping Information
We are unable to ship to PO box addresses. Some of our suppliers may require an Authority to Leave (ATL) upon delivery. Please contact our Customer Service team for more information on info@thelightingagency.com.au
Generally small parcels are sent via Australia Post eParcel, eParcel orders placed before 2.00pm AEST will be received within 1-5 business days. This service may take longer to some rural areas.
All larger parcels are delivered by our network of trusted Australian Couriers. You can calculate a delivery cost estimate in your shopping cart. Your delivery total will be displayed at checkout, before you complete your order, and is charged once submitting your order.
Lead times may differ for each range so please check the product description for an estimate lead time.
Once in transit delivery times may vary, however average transit times are 1-3 business days for Sydney, Canberra and Melbourne. to Adelaide & Perth average transit times are 5 business days and more for rural areas.
We suggest that you have your order delivered to an address where someone will be present during business hours to sing for the delivery. If the delivery address is unattended, Courier is authorised to leave the goods at that address. If the delivery address is unattended Australia Post eParcel will leave a card for pick up at your nearest Post Office. If you won’t be available and do not want to authorise goods to be left at the address provided you must notify us at the time of order.
The delivery times provided by The Lighting Agency are estimates only. The Lighting Agency will not be held accountable for late deliveries or loss or damage relating to deliveries. Our products are usually too large to be delivered to post office boxes. Please provide a street address.
If multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provide. Please ensure you enter the correct delivery address. The Lighting Agency cannot be held responsible for incorrectly entered delivery addresses. Express Delivery? If so same as above
Lead Times
If products are in stock your order will usually be dispatched within 2 business days from date of receiving your payment.
Where items are not in stock or need to be imported there will be a lead time for your order. Please check the product description for estimate lead times. We will contact you with an estimated ETA when the order is received, or you can get in touch with us prior to double check.
We aim for customer satisfaction. If your question has not yet been answered here, please don’t hesitate to contact us.